Support

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Support

A few useful answers.

Tell us which app you use, your system version and what happened. Only send screenshots that contain no personal or confidential information.

How do I restore a purchase?

Open the app’s plans or purchase screen and choose Restore Purchases. Make sure the App Store uses the same Apple Account as the original purchase. Glypho offers the Pro purchase flow on Mac.

How do I manage a subscription?

Glypho Pro already offers a lifetime purchase. The current version still offers monthly and annual plans temporarily; the next update removes that offer. If you have a subscription, manage it in your Apple Account; a lifetime purchase does not cancel it automatically. For Forge, use Manage Subscription in the app or your Apple Account.

Does the trial charge me automatically?

Glypho's 14-day Pro trial will arrive in an app update. It will be separate from the lifetime purchase and end without an automatic charge; the current version does not yet offer this new trial. In Notepad and Launch, the 14-day trial is also separate from the Pro purchase and has no automatic charge. Forge subscriptions follow the App Store terms.

Where are my Notepad files?

In the locations you choose when opening or saving. On iPhone and iPad, use the system file picker for local storage, iCloud Drive and other available providers.

Why do features differ between devices?

Each platform has its own interface and capabilities. Glypho’s professional icon panel is exclusive to Mac; iPhone and iPad provide the character catalog.

How do I report an issue?

Include the app, version, device and the steps that reproduce the issue. Never send passwords, tokens, payment details or private documents.

Manage subscriptions with Apple