Support

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Support

A few useful answers.

Tell us which app you use, your system version and what happened. Only send screenshots that contain no personal or confidential information.

How do I restore a purchase?

Open the app’s plans or purchase screen and choose Restore Purchases. Make sure the App Store uses the same Apple Account as the original purchase. Glypho offers the Pro purchase flow on Mac.

How do I manage a subscription?

Forge and Glypho for Mac offer subscriptions. Use Manage Subscription on the plans screen or open your Apple Account’s subscriptions page. A lifetime purchase does not cancel an active subscription.

Does the trial charge me automatically?

In Notepad and Launch, the 14-day trial is separate from the Pro purchase and has no automatic charge. Forge and Glypho subscription offers follow the terms displayed by the App Store.

Where are my Notepad files?

In the locations you choose when opening or saving. On iPhone and iPad, use the system file picker for local storage, iCloud Drive and other available providers.

Why do features differ between devices?

Each platform has its own interface and capabilities. Glypho’s professional icon panel is exclusive to Mac; iPhone and iPad provide the character catalog.

How do I report an issue?

Include the app, version, device and the steps that reproduce the issue. Never send passwords, tokens, payment details or private documents.

Manage subscriptions with Apple